Our ABN is: 85 661 117 719
Our Contact Centre is based in Sydney, Australia; see below for our Holiday Opening Hours.
Australia Day (7am - 3pm), NSW King’s Birthday (8am - 4pm), NSW Labour Day (8am - 4pm), Working days in between Christmas & New Year (8am - 4pm)
Christmas Eve (when it falls on a weekday) is considered a normal working day for Customer service (hours may differ).
We are closed on the following public holidays: New Year’s Day, Good Friday & Easter Monday, Anzac Day, Christmas Day, Boxing Day
For any other enquiries, please contact us during our standard hours.
Available Monday to Friday, 7:00 am – 7:00 pm (AEST)
The best method for ordering is through this website!
If you are a NSW DoE school or teacher, we are a preferred supplier to the DoE therefore you can purchase through the External Catalogue section of Ed Buy.
We have loved chatting to all the customers who came into our showroom
over the years, however to keep expanding our offering of innovative resources we now need that space! This means our showroom is permanently closed.
Yes anyone can purchase from us online. You don't need to be a teacher to use and enjoy products from our range.
Click here to see our full list of shipping options.
We do not deliver to P.O. Boxes/Parcel Lockers.
No. We only accept orders that can be delivered within Australia.
You will receive a notification via the email address used at the time of ordering once your order has left our warehouse with all the relevant tracking details.
If a product you are interested in is out of stock you can sign up to be notified immediately when it is back in stock on that product’s page. There is a section below the price titled “Available Soon” with an area to enter your email address. Please add your email address and we will notify you the minute the item is back in stock.
All public and private, primary and high schools in Australia have an account with us and are able to pay on a 30 day account via "Invoice to School" at checkout.
Childcare centres and preschools who have not purchased from us before are required to pay at time of purchase. Please contact: sales@elizabethrichards.com.au if you would like to know more about how to move to an account payment situation.
Please click here for how to request a refund or return an order.
While there has been a reduction in fuel excise (tax), the underlying fuel price has risen and substantially eroded the benefit of the reduction in the fuel excise. That’s why none of us are seeing a decrease in freight costs at this point.
Not to the same extent as the general public. As advised by our freight providers, freight companies receive a much smaller benefit, around 5.7 cents per litre, compared to 26.3 cents per litre for consumers. This reflects the differences in how taxation works for businesses versus the general public.
Yes. These savings are reflected in the current rates charged by freight providers.
Possibly and we hope so. There are some additional government decisions being considered that could provide further relief. We will pass through any further reductions should they arise.
We’re monitoring the situation closely and will pass on any meaningful cost savings if they come through.